Service Delivery Policy – BrandGate®
Effective Date: 14 November 2026
Business Name: BrandGate®
Business Location: Ludhiana, Punjab, India
1. Introduction
BrandGate® is a professional digital marketing, artificial intelligence (AI) consultancy and business development company operating from Ludhiana, Punjab, India, serving clients across India and internationally.
We provide digital solutions, marketing services and professional business consultancy to help organisations strengthen their brands, improve their online presence and explore opportunities for business growth.
This Service Delivery Policy explains how BrandGate® provides and delivers its professional services to clients.
As BrandGate® is a service-based business, we do not sell or ship physical products.
2. Services Covered Under This Policy
BrandGate® provides a range of digital, marketing, technology and consultancy services, including:
Digital Marketing Services
- Digital marketing strategy and consultation.
- Social media marketing.
- Performance marketing and paid advertising.
- Search Engine Optimisation (SEO).
- Search Engine Marketing (SEM).
- Content marketing and email marketing.
- WhatsApp marketing.
Artificial Intelligence (AI) Services
- AI consultancy and business applications.
- AI-powered marketing solutions.
- AI chatbot customisation.
- AI bot design, configuration, deployment and training.
- AI-assisted business and marketing workflows.
Website Development and Digital Experiences
- Website design and development.
- Business website development.
- Digital experience development.
Branding and Advertising
- Brand strategy and positioning.
- Branding and creative services.
- Advertising strategy and campaign development.
- Marketing communication and copywriting.
Business Development and Consultancy
- Business development consultancy.
- Marketing strategy and business growth consultation.
- Public relations and communication support.
The availability and scope of each service depend on the client’s requirements and the mutually agreed project arrangement.
3. Mode of Service Delivery
BrandGate® operates through an online and digital service delivery model.
Our services are primarily delivered remotely using digital communication channels, online platforms, email, virtual meetings and other relevant technology tools.
Depending on the nature of the engagement, service delivery may include:
- Online consultations and virtual meetings.
- Digital marketing strategies and recommendations.
- Website development and digital implementation.
- Online advertising campaign management.
- Digital content and creative deliverables.
- AI chatbot configuration and deployment.
- Business consultancy and strategic recommendations.
- Digital reports, project updates and performance insights.
BrandGate® serves clients across India and internationally through its online operating model.
4. Service Enquiry and Project Initiation
Clients interested in BrandGate® services can submit an enquiry through the official website or other designated communication channels.
Before commencing a project, the relevant requirements are discussed and the applicable service scope, deliverables, pricing and payment arrangements are communicated.
Depending on the engagement, project initiation may require:
- Understanding the client’s business requirements.
- Identifying the appropriate services.
- Agreeing on the project scope and deliverables.
- Communicating the applicable pricing and payment terms.
- Receiving necessary information, materials and access from the client.
- Confirming the project commencement arrangement.
Services commence according to the mutually agreed terms.
5. Project Timelines and Completion
Project timelines depend on the type of service, complexity, scope of work and information required from the client.
Estimated timelines, milestones and deliverables are communicated before or during project initiation, as applicable.
Certain projects may require multiple stages of planning, development, implementation, review and approval.
Timelines may be affected by delayed client responses, changes in project requirements, third-party platform dependencies or circumstances beyond BrandGate®’s reasonable control.
Where reasonably possible, relevant changes to delivery schedules will be communicated to the client.
6. Client Responsibilities
Clients are expected to provide accurate information, necessary materials and relevant approvals required for service delivery.
Depending on the nature of the project, clients may need to provide:
- Business information and project requirements.
- Website or platform access where necessary.
- Branding materials, images and content.
- Advertising account access, where applicable.
- Feedback and approvals within agreed timelines.
- Payments according to the agreed payment schedule.
Delays in providing required information or approvals may affect project timelines.
7. Third-Party Platforms and Technology
Certain BrandGate® services may involve third-party platforms, software, hosting providers, advertising networks, AI tools, analytics platforms and other external technologies.
The availability and functionality of these services are subject to their respective providers’ policies, technical conditions and operational requirements.
BrandGate® does not independently control third-party platform availability, algorithm changes, pricing changes, service interruptions or policy updates.
Where such circumstances affect service delivery, BrandGate® will make reasonable efforts to communicate relevant developments.
8. Service Fees and Payment Arrangements
Service fees and applicable payment terms are communicated to clients before the commencement of the relevant engagement.
Payment arrangements may vary according to the nature and scope of the project.
Applicable payments, advance requirements, milestones and other commercial terms are governed by the relevant quotation, invoice, proposal or mutually agreed service arrangement.
Any additional work outside the originally agreed scope may require a separate quotation or revised agreement.
9. Service Modifications and Additional Requirements
If a client requests changes to the agreed project scope, deliverables or service requirements, BrandGate® will review the request.
Depending on the nature of the changes, additional time, resources or charges may apply.
Any material changes to project scope or commercial terms will be communicated for mutual agreement before proceeding.
10. Service Cancellation and Refunds
Cancellation and refund requests are governed by the separate Refund and Cancellation Policy published on the BrandGate® website and the applicable client agreement.
Clients are encouraged to review that policy for information regarding cancellations, refund considerations and payment-related matters.
11. No Guaranteed Business Outcomes
BrandGate® provides professional digital marketing, AI consultancy, branding and business development services.
Business and marketing outcomes may depend on multiple factors, including market conditions, competition, advertising budgets, audience behaviour, third-party platform algorithms and client participation.
Unless expressly agreed through a separate written agreement, BrandGate® does not guarantee specific search engine rankings, advertising returns, lead volumes, website traffic, sales figures or revenue outcomes.
12. Policy Updates
BrandGate® may update this Service Delivery Policy when required due to changes in its services, operating practices, technology or applicable legal requirements.
Updated versions will be published on the official website with the revised effective date.
Clients are encouraged to review this page periodically.
13. Contact Information
For enquiries concerning service delivery, project commencement, deliverables or ongoing engagements, please contact BrandGate® through its official website.
Business Location: Ludhiana, Punjab, India.
BrandGate® – Where Brands Break Through
Digital Marketing | Artificial Intelligence | Business Development