Refund & Cancellation Policy – BrandGate®
Effective Date: 14 November 2026
Business Name: BrandGate®
Location: Ludhiana, Punjab, India
1. Introduction
BrandGate® is a service-based company providing digital marketing, artificial intelligence consultancy, website development, branding, advertising and business development services.
This Refund and Cancellation Policy explains the conditions applicable to service cancellations, refund requests, advance payments and project discontinuation.
Since our services involve professional expertise, customised work, planning, resources and time, refund requests are evaluated according to the nature of the engagement and the work already performed.
2. Nature of Our Business
BrandGate® provides professional and digital services rather than physical products.
Our offerings include:
- Digital marketing and performance marketing.
- Search engine optimisation (SEO).
- Social media marketing and management.
- Website design and development.
- Artificial intelligence consultancy.
- AI chatbot development and customisation.
- Branding, advertising and content creation.
- Business development and marketing consultancy.
As no physical products are sold or shipped, traditional product return and replacement policies do not apply.
3. Payment and Advance Payments
Payment terms are communicated to clients before a project begins.
Depending on the engagement, payments may involve:
- Advance payments.
- Milestone-based payments.
- Project-based payments.
- Monthly or recurring service fees.
- Other mutually agreed payment arrangements.
The applicable payment schedule is documented in the proposal, quotation, invoice or written service agreement.
4. Cancellation Requests
Clients wishing to cancel a service or discontinue an ongoing engagement must communicate their request in writing through the agreed communication channel.
Cancellation requests will be reviewed based on:
- The agreed scope of work.
- The stage of project completion.
- Professional work already undertaken.
- Resources and third-party costs already committed.
- Applicable contractual obligations.
Cancellation does not automatically entitle a client to a full refund.
5. Refund Eligibility
Refund requests are assessed individually.
The following considerations may apply:
A. Services Not Yet Commenced
Where a project has not commenced and no substantial work or third-party commitments have been undertaken, a refund may be considered after reviewing applicable administrative or contractual obligations.
B. Services Partially Completed
Where work has already commenced, the value of completed work, resources utilised and applicable contractual commitments will be considered when determining any eligible refund.
C. Services Fully Delivered
Payments for services fully delivered and accepted are generally non-refundable, subject to applicable law and the agreed service terms.
D. Recurring Services
For monthly or recurring engagements, cancellation and any applicable refund will be governed by the agreed subscription or service arrangement.
6. Third-Party Expenses
Some projects may involve external expenses, including:
- Advertising budgets.
- Domain registration and hosting.
- Third-party software subscriptions.
- AI platform usage charges.
- Paid tools and integrations.
- External service provider charges.
These expenses are subject to the applicable third-party terms and the client’s agreement. Refundability will depend on whether the amounts have already been incurred or are recoverable.
7. Refund Processing
Approved refunds will be processed using the original payment method or another mutually agreed method, subject to applicable payment provider requirements.
The expected processing timeline will be communicated when a refund is approved.
Any applicable deductions must be explained to the client.
8. Service Disputes
If a client has concerns regarding a service, deliverable or project outcome, they are encouraged to contact BrandGate® with relevant details.
We will review the concern and seek a reasonable resolution in accordance with the agreed scope of work and applicable terms.
9. Important Notice
BrandGate® does not guarantee specific business results, advertising performance, search engine rankings, website traffic, lead generation or revenue outcomes unless an express written contractual commitment states otherwise.
Marketing and business outcomes may depend on market conditions, competition, budgets, platform algorithms and other external factors.
Nothing in this policy limits any consumer rights or remedies available under applicable Indian law.
10. Contact Information
For refund, cancellation or payment-related enquiries, please use the official BrandGate® website contact options.
Business Location: Ludhiana, Punjab, India.
BrandGate® – Where Brands Break Through
Digital Marketing | Artificial Intelligence | Business Development