Booking Terms & Conditions

  1. To confirm your place on our active spa retreat a deposit of US$995 must be made upon booking.
  2. If a booking is made three months in advance of the start of the retreat, the whole amount is required to confirm a place.
  3. In order to take advantage of the early bird discount, the balance of the retreat package price must be paid no later than 3 calendar months prior to the retreat start date.
  4. If the full amount of the retreat package price is not paid at least 4 weeks prior to the retreat start date, the place will be released and resold and the deposit will be forfeited.
  5. Any bank fees incurred through transferring funds are the responsibility of the guest.
  6. To join the retreat, all guests must obtain travel insurance that covers the individual for all medical treatment while travelling abroad; along with a trip cancellation insurance which covers the individual or company, in this case Escape Haven, if a retreat is cancelled by either party. Proof of insurance will be required prior to participation, as will a signed copy of the liability waiver form.
  7. If Escape Haven cancels a retreat, net total of money paid for retreat package will be refunded. Escape Haven is not responsible for expenses incurred in preparation for any cancelled trips, such as airline tickets, or for costs incurred due to travel delays, flight cancellation or illness.
  8. Escape Haven offers no cash, cheque or credit card refunds for cancellation or any change to booking by a guest for any reason, including injury, personal emergencies and political actions: our cancellation policy will apply and no exceptions will be entertained.
  9. For any postponement of a retreat or change of booking to an alternative date, the cancellation policy applies
  10. If a guest cancels before 3 calendar months to the first day of the retreat, 100% of their package will be credited to another retreat week at Escape Haven, within one year of their original booking.​ Guests can switch dates a maximum of two times.
  11. If a guest cancels between 90-60 days of the first day of the surf retreat, 25% of their payment is forfeited and 75% of their balance is credited to any other date, within one year of their original booking
  12. If a guest cancels between 59-15 days of the first day of their surf retreat 50% is transfered and 50% is forfeited
  13. If a guest cancels within 14 days (2 weeks) of their surf spa retreat start date, their payment is forfeited in full
  14. If group bookings (6 pax plus) cancel 90-60 days before the first day of the retreat, 50% is forfeited and 50% is transferred.
  15. All cancellations must be received in writing via email
  16. Escape Haven does not offer discounts, refunds or credits for arriving late, leaving early or missing any of the activities/meals while on the surf spa retreat
  17. Guests must be at least 18 years of age to attend our retreats. Guests under this age may be allowed to attend the retreat provided they are accompanied by a guardian aged 18 years or older and this has been granted by management.
  18. If guests want to defer a 2020 retreat booking to any time in 2021, $200USD additional charge will be added for 2021 rates and if you are moving to a peak week (Easter Xmas new years and July August and school holidays) there is also an additional surcharge too. 
  19. If the retreat was purchased on a specific special offer, the benefits are lost for the new date unless it’s off peak. The offers are only for the date advertised that was originally booked. 
  20. An Escape Haven retreat reservation is fully transferable to another female over the age of 18, for the same date and package.
  21. The balance of the retreat package is due three months prior to the retreat starting. To completely secure a spot on this retreat, this must be paid. Reminder emails will be sent to fully inform you of this prior to this happening.
  22. Terms & Conditions of booking a retreat can change at any time without notice. The current terms & conditions are always applicable.
  23. The schedule and included activities/meals can change at any time without notice. The current program, as listed on the website, at the time of each retreat is always applicable.